SHOPPING NOTES

SHOPPING NOTES:

購物流程:

  1. 首次購物前,建議先到小星塵網站登記成為STARRY-CLUB會員。 (成為會員後,可於網站內查看訂單記錄、積分及運單狀況)
  2. 如已成功登記,請於購物前登入帳戶,以便購物時購取積分。 
  3. 下單後請依照我們提供的帳戶資料轉帳而加快訂單處理進度。(請於一星期內完成付款,否則訂單將會自動取消恕不另行通知)
  4. 完成付款後,請主動聯絡小星塵客服並提供入數證明。如沒主動聯絡小星塵客服,訂單將會被延誤處理。
  5. 確認訂單後,在一般情況下訂單會於7個工作天內安排寄出,系統將發出電郵提供產品用法及運單編號。

付款方式:

1. 銀行入數 (恒生銀行/中國銀行)

2. 信用卡

3. FPS轉數快/Payme

 

4. 支付寶香港

送貨方法及運費:

-小星塵接受本地及海外訂單.

 

-香港地區

  運費$30,滿$500免費運出

  會以「順豐」寄至順豐自取點 / 智能櫃 / 工商地址/住宅/支援便利店

 

-澳門地區

  運費$50,滿$800免費運出

  會以「順豐」寄至順豐自取點 / 智能櫃 / 工商地址/住宅/支援便利店

 

-海外地區

  運費$300,滿$3000免費運出

  會以「FedEex聯邦快遞」寄送到你的地址

 

如貨品寄出後需作出任何更改,請直接自行聯絡順豐/ FedEex

*客戶有責任支付您所在國家/地區收取的任何稅款和關稅。

 

*偏遠地區需額外附加費,請先與客戶服務聯絡。

 

配送時間:

 

香港: 一般1-3個工作天

 

澳門: 一般2-3個工作天內處理

 

海外地區:一般需時5-10工作天(可向小星塵客服查詢)

 

所有訂單均由我們香港倉庫直接寄出。

 

下單後,若於一周後仍未收到任何電郵,請聯絡小星塵客服查詢訂單最新情況。

 

請注意,若你的電話/ 收件地址有誤,將會令到處理日期有所延誤。

退換貨政策

一旦確認訂單,如非產品品質問題,我們不設退款服務

客人可在寄出前要求換貨,直接與我們聯絡

 

訂單寄出後,你所支付的運費將不獲退回

如需換貨便需承擔退換貨費用,而且我們不負責退換而導致的運送風險,因此先確認產品才再下單

 

假如你收到一件錯的貨品,請立即聯絡我們安排退換,一切運費將由我們承擔。十分抱歉為你帶來不便。

 

Shopping Process:

  1. For your first purchase, it is recommended to register as a STARRY-CLUB member at the Little Stardust website. (After becoming a member, you can check the order records, points and order status on the website) 
  2. Once you have successfully registered, please log in to your account before shopping to gain points for your purchase.
  3. Please complete the payment within a week according to the payment methods we provide, otherwise the order will be cancelled automatically.
  4.  After completing the payment, please contact LSD CS and upload the deposit certificate to us. Otherwise, it will take longer to process your order.
  5.  After confirming the order, it will be shipped within 7 working days. You will receive an email together with the product usage and tracking number for your record.

Payment Methods:

1. Bank Transaction (Heng Seng Bank/ Bank of China)

 

2. Credit Card

 

3. FPS/Payme


 

4. AlipayHK

Shipping Methods & Rates:

Little Stardust accept both local and international orders.


-Hong Kong Macao : SF Express Delivery

-For Hong Kong:

Free shipping for order above HK$500 /$30 will be charged for orders below HK$500

-For Macau:

Free shipping for order above HK$800 /$50 will be charged for orders below HK$800

 

-For Overseas:
FedEx Worldwide
Purchase below HK$3000 : HK$300

Purchase above HK$3000 : Free shipping
, Your order will be shipped by FedEx Worldwide and you will receive an email from us with your tracking number.


*Customers are responsible for paying any kind of taxes and duties charged by your own country. 

 

*Extra surcharges are required for remote areas, please contact our customer service first.

 

 

Estimated Shipping Time:

Hong Kong: Standard: 1-3 business days

 

Macau: Standard: 2-3 business days

 

Overseas: Standard: 5-10 business days (please check with our CS team via WhatsApp)

 

All orders directly shipped from our warehouse in Hong Kong.

 

If you haven’t received any emails after a week once you have placed order, please contact us via WhatsApp to check the status.

 

Please note, Invalid address or contact phone number will led to a delayed. 

Return Policy:

Once the order has been confirmed, we don’t provide any refund service.  

Customer please contact our CS for special request of product changes before the order shipped.

 

If the order has been shipped, all shipping charges will not be refunded.

Please double confirm the product before order. In term of return the product,

we won’t take any responsible which may cause during the shipment.

 

 

If you have received a wrong order, please contact us via WhatsApp.

We will arrange a new shipment as soon as possible.

All the shipping charge will be waived if we made the mistake.

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